Nuchev Practitioner (“we” or “us” or “our”) recognises and values the protection of your personal information. Our commitment is to ensure that all personal information is handled securely, and your privacy is protected.
We collect and use personal information only to the extent permitted by law, particularly the Australian Privacy Principles (APPs), Privacy Act 1988 (Australia) and the Privacy Act 1993 (NZ) (Privacy Acts).
This Privacy Policy explains how we collect, use, disclose and store your personal information when you interact with us via our website, mobile apps, social media platforms, or any other means.
1. What Personal Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Postal and delivery address
- Contact number
- Purchase history
- User account credentials
- Device/browser information
- IP address and website usage data (via cookies and analytics)
- Health or dietary preferences (only when volunteered)
We do not collect sensitive personal information unless voluntarily provided for a specific purpose (e.g., health-related product preferences).
2. How We Collect Personal Information
We collect information when you:
- Browse or make a purchase on our website
- Create or update an account
- Subscribe to our newsletter or marketing emails
- Submit a product review or testimonial
- Contact us via email, forms, phone or live chat
- Participate in competitions, surveys or promotions
- Interact with our advertising on third-party platforms
We may also collect non-identifiable aggregated data using third-party tools such as Google Analytics or Meta Pixel.
3. Why We Collect Personal Information
We collect your information to:
- Process orders and fulfil deliveries
- Provide customer service and respond to enquiries
- Personalise your website experience and product recommendations
- Send transactional emails (e.g., order confirmations, shipping updates)
- Send marketing communications (if you opt in)
- Improve our website, services and advertising effectiveness
- Comply with legal or regulatory obligations
4. Sharing Your Information
We may disclose your personal information to:
- Our logistics and fulfilment partners (e.g. Australia Post)
- Technology and marketing service providers
- Professional advisers (e.g. legal, accounting)
- Regulatory authorities as required by law
We do not sell or rent your personal information. Some service providers may be located overseas (e.g., data hosting in the USA or EU), and we take reasonable steps to ensure your data is handled securely and in compliance with Australian privacy law.
5. Direct Marketing
If you opt in, we may send you marketing communications via email, SMS or social media. You can unsubscribe at any time by clicking the “unsubscribe” link. We comply with the Spam Act 2003 (Cth) and will not send you unsolicited commercial messages.
6. Cookies and Website Tracking
We use cookies and analytics tools to:
- Understand site usage and traffic trends
- Improve functionality and content
You can disable cookies in your browser settings, but this may affect your experience using our website.
7. Storage and Security
We store your personal information securely. We take reasonable steps to:
- Prevent unauthorised access, modification, or disclosure
- Protect your data during transmission and storage
If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
8. Access and Correction
You have the right to access your personal information and request corrections. Please contact us at custserv@nuchev.com.au. We will respond within a reasonable timeframe.
9. Privacy Complaints
If you have concerns about how we have handled your information, please contact us first. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) (https://www.oaic.gov.au) on 1300 363 992.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Your continued use of our Services constitutes your agreement to the updated policy.
11. Contact Us
For any privacy-related questions, corrections or complaints, contact: Nuchev Practitioner, 651 Portrush Road, Glen Osmond SA 5064
